PRIVACY POLICY

1. OVERVIEW

Last Modified: November 1, 2023

Your Privacy Matter to Us

This Privacy Policy governs the collection, use, maintenance, and disclosure of user information on our website, which we will refer to as ‘the Site’. It outlines the reason behind collecting, using, disclosing, and processing the personal data you provide or that we collect according to International Data Protection laws.

In this Privacy Policy, terms like “We,” “Our,” “Us,” and “it’s” refer to Zerotozenith Media. Additionally, any term such as, “You”, “Your”, “They”, “Their” represent the users of Zerotozenith Media.

Before using this website, we kindly ask you to carefully read and understand this Privacy Policy. If you do not agree to this Privacy Policy, please do not use this website. By accessing, browsing, and using this Site, you acknowledge that you have read and understood the content of this Privacy Policy.

2. WHAT INFORMATION DO WE COLLECT?

A. PERSONAL INFORMATION

We collect your personal information directly from you, as well as automatically when you use the Site. This includes your name, email address, and details about the service or product you are utilizing. We collect personal information based on your interaction with us, your choices, and the products and features you engage with.

When processing payment or making purchases, we gather specific information; such as:

Billing information, such as name, address, and telephone number.
Financial information, such as credit card information which are collected by our payment processors on our behalf.
Information about service or product you select.

We also collect the Personal Information provided by you through your use of the Site including:

Information you provide in goals, portfolios, projects, and tasks.
Attachments and other information you upload on our website.
Information from emails you forward to our mailing address.
Your profile photo and any additional information you provide to describe yourself, such as your gender pronouns. (Please note that we only collect video and audio recordings, as well as transcripts, if you choose to provide them when using video messaging).
Professional or employment information, such as your title or role at your company.
Any other information you choose to provide while using the Site that identifies you or can be reasonably associated with you.

We kindly request that you provide us with accurate and complete personal information, and inform us of any updates or changes.

B. DEVICE INFORMATION

Automatic Collection of Data

We gather Device Information that is automatically processed when you visit the Site or contact us directly through any communication channel. This data may include personal information and pertains to the services you use and how you use them.

Your information is important for the contract between you and us. It also helps us meet legal requirements and fulfill our interest in providing and enhancing our services.

The terms and conditions for using those services will be the same as our other program’s terms and conditions. Alternatively, we can proceed with those services by signing an additional service agreement/contract.

The automatic collection of data includes:

Collecting and recording log data and device information: when you access and use the Site, we automatically collect log data and device information. This information includes among other things: Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
Tracking technologies and Cookies: We employ cookies, beacons, tags, scripts, and other similar technologies, such as CI codes (click tracking), ISC (source tracking), and ITC (item tracking codes). Additionally, we automatically gather information about the device’s operating system, phone model, device ID, and customer number.
Usage: We utilize “Google Analytics” to gather data on how you use our website, including the pages you visit, the content you view, your search queries for listings, bookings you have made, and other interactions. Google, Inc. places a cookie on your web browser to identify you as a unique user when you revisit this site. For further information, please refer to Google’s information.
Geo-location data: We collect information about your approximate location data, such as your IP address, to enhance your user experience and comply with essential legal regulations related to matters like taxes and pricing. This data may be collected only when you access the Site using your device.

We process this information based on your consent. We also fulfill our contractual obligations to you and to pursue our legitimate interests as the Data Controller of the website.

3. HOW WE USE YOUR INFORMATION

We collaborate with different third parties and service providers to assist us in delivering our services to you. In support of our operations, we may share personal information with them. Additionally, we may share this information under the following circumstances:

Marketing: We may use your personal information for marketing purposes based on your preferences. You can opt out of our marketing emails at any time.
Information Updates: Your personal information is used to provide you with updates about our products, services, new features, any changes to our terms, conditions, and policies.
Order Management: We use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Site
Testimonials: Testimonials posted on our Site may contain personal information. Prior to posting a testimonial, we will seek your consent to use your name and testimonial. To update or delete your testimonial, contact us at [email protected], providing your name, testimonial location, and contact information.
Customized Content and Advertisements: We may employ your information to create and show customized content and advertisements, as well as collaborate with third parties who do the same. This will be based on your interests and/or location, and we will measure its effectiveness.
Feedback and Communication: We may use your information to request feedback and to contact you about your use of our Site.
Security: We may use your information as part of our efforts to keep our Site safe. This includes activities such as fraud monitoring and prevention.
User-to-User Communications: We may use your information to enable user-to-user communications with each user’s consent.
Legal Compliance: We may use your information to enforce our terms, conditions, pursue business purposes, address legal requirements and fulfill contracts.
Legal Requests: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
Account Management: Your Information is employed for the management and maintenance of our account and its proper functioning.
Service Provision: We may use your information to provide you with the requested service.
Issue Resolution: Your information assists us in responding to your inquiries and solve any potential issues you might have with the use of the Site.
Data Analysis and Improvements: Your information may be used for various purposes, such as analyzing data, identifying trends in usage, assessing the success of promotional campaigns, and improving our website, products, marketing, and overall experience. We may use and store this information in a combined and anonymous way, without connecting it to specific users or including personal data. We will not use identifiable personal information without your consent.
Business Transfer: We might share your Personal Information with a company that buys our business. This could occur through a merger, acquisition, bankruptcy, dissolution, reorganization, or some other similar transaction. We will notify you if such a situation arises.

Our website will seek your consent before sharing your personal information with third parties for purposes other than those described herein.
Our website is responsible for all onward transfers of personal information to third parties in accordance with the EU-U.S. Privacy Shield Framework, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and the Eswatini Data Protection Act.

4. CROSS BORDER DATA TRANSFER

Please be aware that your personal information may be transferred to and maintained on servers or databases located outside your state, province, or country. Such transfer shall be subjected to the laws and regulations of the following jurisdictions: the Eswatini Data Protection Act (DP Act), Personal Information Protection and Electronic Document Act (PIPEDA), California Consumer Privacy Act (CCPA), California Online Privacy Protection Act (CalOPPA), General Data Protection Regulation (GDPR) and other applicable laws of your jurisdiction.

We may share personal information and usage data with businesses that are under common control with us, whether they control us or are controlled by us. If we merge, acquire, sell, or transfer some or all of our assets, customer information will also be included in the transfer. In such cases, you will be notified if your personal information is provided to the new corporate entity or asset purchaser.

Your personal information may be sent to and processed in other countries, such as Canada, the USA, Europe, and Africa, where different data protection laws may apply. We will take appropriate measures to ensure the security of your information during such transfers.

5. SPECIFIC PRIVACY RIGHTS

(A) European Residents

European residents have the right to access and correct their personal information held by us. They can also request updates or deletion of their personal information. If you wish to exercise these rights, please contact us through the provided contact information.

If you reside in Europe, please be aware that we process your information to fulfill any contracts we may have with you (e.g., when you make a purchase) or for our legitimate business interests as mentioned earlier. Additionally, please note that your information will be transferred outside of Europe, including to Canada, Africa, and the United States.

(B) California Residents

California’s residents can use California Civil Code Section 1798.83, also called the “Shine The Light” law, to request free information about the personal information we shared with third parties for direct marketing purposes during the previous year. They may also request the names and addresses of these third parties. If you live in California and want to make a request, please send it to us in writing using the provided contact details.

If you are under 18 and reside in California, you can request the removal of any data you posted on the Site. To remove your data, contact us using the information provided below. Include your account’s email address and confirm that you reside in California. We will keep your data private on the site, but please be aware that we may not completely delete it from our systems.

6. CHILDREN’S PRIVACY PROTECTION

We don’t collect any personal information from children. We will not collect, store, or use any personal information in any way from any child who is below 18 years of age. “Zerotozenith Media” is fully committed to complying with the Children’s Online Privacy Protection Act, as it applies to all users of our website within their respective local territories.

7. THIRD PARTY SHARING

We may share your personal information with third-party service providers who assist us in delivering our services. It’s important to note that we do not sell or rent your personal information to third parties for their marketing purposes.

We utilize Google Analytics to gain insights into how our customers use the Site. To learn more about how Google handles your Personal Information, you can visit this link: Google Privacy Policy. You can also choose to opt out of Google Analytics here.

We may also use your personal information to exercise our legal rights or to defend against any legal claims. In certain situations, we may provide your personal information at the request of any governmental authorities.

Furthermore, we may use your information when it is necessary to share information for the purpose of investigating, preventing, or taking action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of “Zerotozenith Media’s” terms of use, or as otherwise required by law.

8. COOKIES

We utilize cookies on our website to enhance your browsing experience.

A cookie is a small data file placed on your computer or mobile device by your web browser. Cookies do not run programs or deliver viruses to your computer. Their primary purpose is to save your preferences and information on your computer. This saves time by eliminating the need to enter the same information repeatedly. Cookies also show personalized content and appropriate ads when you return to these sites.

We use cookies for various reasons to enhance your online experience. For instance, cookies help us identify your device, distinguish you from other visitors, and track your IP address. This information aids us in understanding how you use the Site, evaluating the usefulness of the information we provide, and assessing the effectiveness of our navigation structure. Cookies also enable us to identify the website from which you linked to our brands’ Website. We do not otherwise track any information about your use of other websites.

9. ACCESSING AND UPDATING INFORMATION

All our users and customers have the ability to access, update, or delete their personal information at any time by logging into their account settings.

Upon request, we also provide information about personal data stored about you. In addition, we will correct or erase personal data at your request, with the expectation of data retained for legal obligations. To learn more or to make any of the requests described above, email us at [email protected] or [email protected].

10. CONTROLS FOR DO-NOT-TRACK FEATURES

You can activate a Do-Not-Track (“DNT”) feature on web browsers, mobile operating systems, and some mobile applications. This feature signals that you don’t want your online browsing activities to be monitored and collected for privacy reasons. However, please note that a universally accepted technology standard for recognizing and implementing DNT signals has not yet been established. Consequently, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. We will update this privacy policy if we need to comply with a new online tracking standard.

11. DATA SECURITY

We take all reasonable and necessary steps to protect the information provided by you from unauthorized access. We adhere to industry standards that are widely accepted to protect the personal information you submit to us. Additionally, we employ an SSL CERTIFICATE security system to ensure and protect the confidentiality of your personally identifiable information. However, it is important to note that no method of transmission over the Internet or method of electronic storage is 100% safe and secure. Therefore, we cannot guarantee the absolute security of your information. If you have any questions about security on our website, you can email us at [email protected].

12. DATA RETENTION OF PERSONAL INFORMATION

When you input personal information on the Site, we will retain and keep it for as long as needed to fulfill the purposes stated in our privacy policy, or until you request us to delete it.

13. SERVER DETAILS & MAINTENANCE

The server details may be released to you upon request. However, note that once they are released, Zerotozenith Media cannot be held liable for any security breaches on your website. During the development of your website, third-party tools could be used, and therefore, we can’t guarantee the absence of bugs associated with those tools. We are committed to addressing any bugs found during development or within 15 days of the website’s launch, if possible. However, after the initial 15 days, we will charge at our standard hourly rate.

14. YOUR PERSONAL DATA RIGHTS AND CHOICES

You have the option to decline to submit information through the Site, though doing so may limit our ability to provide certain services to you. You may also control the types of notifications and communications we send, as well as limit the information shared within our Platform about you.

You have the right to request a copy of the personal information we hold about you. In particular, you can exercise the following rights in accordance with this privacy policy:

Right to access: You have the right to request copies of your personal information from us.
Right to correct: You have the option to decline or to submit information through our website, though doing so may limit our ability to provide certain services to you.
Right to erase: You can request the deletion or removal of your personal information from our systems.
Right to withdraw: You have the right to withdraw your consent to the processing of your Personal Data.
Right to restrict: This right allows you to block or limit the way in which we use your personal information.
Right to data portability: You can request that we move, copy, or transfer your personal information.
Verify and seek rectification: Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected
Right to object: You can object to the use of your personal information, especially in cases where we use the information for our interests, market research, or customer demographics.
Lodge a complaint: Users have the right to bring a claim before their competent data protection authority.

This Privacy Policy shall be governed and construed in all respects in accordance with the laws of Canada such as the Personal Information Protection and Electronic Document Act (PIPEDA); laws of Africa as per Eswatini DP Act; laws of the United States such as California Consumer Privacy Act (CCPA) and California Online Privacy Protection Act (CalOPPA); State laws of Germany such as General Data Protection Regulation (GDPR) and other applicable international data protection laws.

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

15. POLICY UPDATE

We reserve the right to amend or update our Privacy Policy. We will notify you of any changes to this Privacy Policy and update the “Last Modified” date at the top. Your continued use of our services confirms your acceptance of our Privacy Policy, as amended. If you do not agree with the changes, you must discontinue using our services. Please review our Privacy Policy from time to time.

16. LINKS TO OTHER SITES

Please be informed that when you are on our website, or when you receive an email message from us, you could be directed to other sites that are beyond our control. There may be links to other sites from the site’s pages or from the email message we send to you that take you outside our website. These other sites may send their own cookies to visitors, collect data, or solicit personal information. The privacy policies of these other sites may be significantly different from this privacy policy. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your personal information collected there. Note that when you link to a third-party site from the site, you may see pre-populated data fields with your personal information; however, that information is not available to the third party unless you take certain actions on the third party’s site, such as submitting a form.

17. DISCLAIMER

Our emails and associated attachments are intended solely for the addressee. You agree not to disclose any personal information contained in the mail to another person. Emails might be prone to insecurity and may suffer errors, viruses, delay, interception, and amendment. We do not accept liability for damage caused by our emails, accompanying attachments and may monitor email traffic.

18. INDEMNITY

You agree to indemnify and hold Zerotozenith Media, its affiliates, employees, and partners harmless from and against any, and all claims, liabilities, damages (actual and consequential), losses and expenses arising from the use of our services. You accept that this indemnity covers any third-party claims relating to your use of our services (including any actions taken by a third party using your account), and your violation of these terms. In the event of such a claim, suit, or action (“claim”), we will attempt to provide notice of the claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).

19. CONTACT US

If you have questions or comments about this policy, you may email us at [email protected] or [email protected].
You can also reach us by post at the following addresses:

For Canada inquiries:
5063 North Service Road, Suite 100,
Burlington, L7L 5H6, Ontario, Canada
House 32b.

For Nigeria inquiries:
House 32b, Road 2, Ikota Villa Estate,
Ikota, Lekki, Lagos State, Nigeria

HOW CAN WE HELP YOU?

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Address

50 Ave NW, Edmonton, AB T6M 2T7, Canada

House 32b, Road 2, Ikota Villa Estate, Ikota, Lekki, Lagos State, Nigeria

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Phone

+1 (587) 813-5676
+234 803 612 3861

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[email protected]
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